TOCOBO Collagen Brightening Eye Gel Cream 30ml

Currently, we only ship within the United Arab Emirates

Orders are generally shipped within 48 hrs. (Monday – Friday) using USPS or UPS FedEx and DHL.

Order Handling Time 

1 Business Day

Delivery time is 1 - 2  Business days.

Standard Shipping rates are :  9.99 AED

The highest rate is applied once to an entire order.
While we suit use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be responsible for any delays in shipments.

Order changes
Once your order has been confirmed, it cannot be modified or cancelled. If you'd wish to return a product, you've to start the returns procedure once you've received the item.

Item not received

If you've successfully placed an order and haven't received it yet the tracking status shows it's delivered. you'd wish to contact the carrier to hunt out your Bags  as once the item is bagged

We don't have control over it (once it’s by the carrier ), but if the issues persist kindly. we'll try our best to assist you. Sometimes tracking information won't be available. this might be due to technical issues because of which the tracking information isn't updated on the app. In such cases, if you are still unable to locate your item, contact us:

Customer Support 24/7

📧 Mail: sales@linesandco.ae

📞 Phone: +971506397233

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@linesandco.ae.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@linesandco.ae.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@linesandco.ae.